Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  For returns, please read and follow the instructions below:
Returns

It's really important to us that you love your purchase from Jump'N Splash. If you purchase an item that you are not satisfied with, doesn't fit or doesn't suit, we can offer an exchange or full refund for your purchase.

RETURN PROCESS:

  1. Print and complete the required return form. Click here.
  2. Repackage your order, including with it the return form.
  3. Send the return package via your preferred shipping method to:

          Jump'N Splash 
          Attn: Returns/Exchange 
          4205 E. Brickell St.
          Ontario, CA 91761

We'll take care of the rest!

**Please allow 3 – 5 business days after delivery for your return request to be processed. A customer care representative will contact you via email or phone whether you would like refund or exchange. 

TERMS AND CONDITIONS:

  • Items must be unused and in original condition. Must be in original packaging/with all tags attached/odorless. You must also return any additional items included in your order. 
  • ALL SALES FINAL ITEMS ARE FINAL 
  • Customer is responsible to pay return shipping fees.
If you have any questions regarding our return/exchange policy, please email: achen@maxiglobalinc.com